Most cards in our shop are one-of-one listings, and the photos show the exact card you’ll receive. Because of that, all sales are final, with the exceptions below.
When We’ll Refund You
- The item isn’t as described, for example the wrong card, wrong grade or wrong serial number.
- The item was damaged in shipping.
Email us within 7 days of delivery with your order number and clear photos. Once we approve the return, send the item back in the same condition and the same holder or slab it arrived in. We’ll refund the full price, including your original shipping, as soon as it arrives.
Things We Can’t Accept Returns For
- Changing your mind after the item has shipped.
- Graded cards that have been cracked out of their slab, or raw cards that have been sent for grading.
- A different grade on resubmission. The grade on the label is the grade we sell.
- Opened sealed product.
Cancelling an Order
You can cancel any time before your order ships for a full refund. Just email us with your order number.
How Refunds Are Paid
Refunds go back to the card or Apple Pay / Google Pay account you paid with. Interac e-Transfer orders are refunded by e-Transfer to the email you paid from. They usually show up within 5 to 10 business days, depending on your bank.