FAQ

Quick answers to the questions we get most. Can’t find yours? Email support@cardtings.com.

Cards and Authenticity

Are your cards authentic?

Yes. Graded cards come in sealed slabs from PSA, BGS, SGC, CGC and other graders, and every listing shows the cert number so you can look it up on the grader’s website before you buy. We check every slab against its cert number before it ships.

Is the card in the photo the one I get?

Yes. Every single and graded card listing shows the exact card you will receive, not a stock image. More photos are available on request, just email us. Sealed boxes and packs may use a stock image of the same product.

How do I judge the condition of a raw card?

Raw cards are ungraded, so use the photos to check centering, corners, edges and surface. If you want a closer look at something, email us and we’ll send more photos.

What does the PSA population number mean?

It’s how many copies of that card PSA has graded at that grade. A low population means fewer exist at that grade.

Shipping

How do you pack cards?

Raw cards go in a penny sleeve, toploader and team bag, backed with cardboard and double bubble-mailed. Slabs go in a bubble sleeve, then into a bubble mailer inside a second bubble mailer, so they arrive scratch-free and secure.

How much is shipping?

Canada is $12, or free on orders over $150. USA is $25 and the rest of the world is $45. Every order is tracked, and it’s one flat rate no matter how many cards you buy.

When will my order ship?

We aim to ship within 2 business days of payment. You’ll get an email with your tracking number as soon as it ships, and you can also see it in My Account → Orders.

Do I pay duties if I’m outside Canada?

Your country may charge import duties, taxes or brokerage fees. These are paid by the buyer and aren’t included in our prices or shipping.

Do you ship to my country?

We ship worldwide with tracking.

Buying

What payment methods do you accept?

Credit and debit cards, Apple Pay and Google Pay. Logged-in customers in Canada can also pay by Interac e-Transfer.

How do offers work?

Log in and look for Make Offer on a card page. If we accept, you get a one-time code by email to use at checkout within 3 days. We may also send you a counter-offer, which you can accept or decline in My Account → Offers. Accepted offers don’t hold the card, so check out quickly.

What is the wishlist?

Tap the heart on any card to save it. Your saved cards are in My Account → Wishlist. You need to be logged in.

Do you have a rewards program?

Yes. Members earn points on purchases and can turn them into discounts on future orders.

Can I return a card?

All sales are final, but if you get the wrong card or it’s damaged in shipping, we’ll make it right. See our Refunds & Returns policy.

Can I cancel my order?

Yes, any time before it ships. Email us with your order number for a full refund.

Selling and Other Platforms

Do you buy cards?

Yes. We buy single cards, slabs and collections, either locally in Vancouver or through your existing eBay or online listing. We don’t do trades. See Sell Your Cards.

Do you sell on other sites?

Some of our cards are also on Fanatics Collect and eBay. Our prices here are usually the best you’ll find for the same card.